FAQ's
Is my payment data safe with you?
All direct payment gateways comply with the standards set by PCI-DSS, which is managed by the PCI Security Standards Council, a joint effort by brands like Visa, MasterCard, American Express, and Discover.
Do you accept online payments?
Yes, we accept online payments. All payment processing and important customer information is fast, easy, and secure. Learn more about the store's secure payment experience (powered by Shopify) here.
How to contact customer service?
You can contact customer service by filling out our online contact form. We will respond to your request within 24-48 hours.
What payment methods do you accept?
We accept payments from major credit card companies such as Visa, Mastercard, and American Express.
SHIPPING AND DELIVERY
How long does it take to get my products?
Domestic shipping can take up to 5 business days. International shipping can take up to 14 business days. Due to global supply chain challenges, shipping times may be longer than usual.
Is shipping free?
Yes, we offer free shipping for large domestic orders. Check your cart to see the current free shipping offer.
Do you ship internationally?
Yes, we ship our products worldwide. Please note that free shipping does not apply to international orders and shipping rates may vary depending on your region.
WARRANTY AND REPAIR
Do you offer a warranty for your products?
All our products are subject to quality control. Our warranty provides a guarantee against manufacturing defects. The warranty covers any production, design, or material defects. Let us know within 2 months after you discover any defects. It does not cover impacts, misuse, or other issues not attributable to a manufacturing defect.
Do you offer an extended warranty?
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
How much does the extended warranty cost?
The extended warranty may have different costs depending on the product type and extended period. Contact us for more information.
RETURNS AND REFUNDS
Do you offer refunds?
Yes, we offer full and partial refunds.
Ask for more information about our refund policy.
How long after I complete a purchase can I request a refund?
A refund request can be submitted within one month after the purchase is made.
How much can I get refunded?
In case the product and packaging are unopened and undamaged, you are entitled to a full refund. In case the packaging is opened and the product is used, you are entitled to a partial refund. In case a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund. Check our terms of use to see if you qualify for a refund.
Who pays the shipping costs in case of a refund when the order does not have free shipping?
When an order does not include free shipping, all shipping costs (including return shipping) are handled by the customer.
Who pays the shipping costs in case of a refund when the order has free shipping?
When an order includes free shipping, only the cost of return shipping is handled by the customer.